Resources & Guides

105 Police Non-Emergency

When to use 105​
105 is the non-emergency contact for NZ Police. You can phone them 24/7 or report online at 105.police.govt.nz. Examples of when to use 105:

• Your car or bike has been stolen.

• Someone has vandalised your wall.

• You’ve lost your wallet or phone, or your handbag was stolen at the library.

• Someone broke into your car and might have taken something.

• You’re a retailer and someone has shoplifted or driven off without paying for gas.

• You suspect a scam or drug dealing.

• Your house has been burgled (if you think the burglar may still be in your home, or running down the street, do not go inside – contact Police immediately by calling 111).

You can also use 105 to:

• Add information to your existing Police report

• Get in touch with your local Police station

Call Triple One (111) when you need an emergency response from Police, Fire, or Ambulance. 

The operator will ask you which service you need and connect you to the right service.

111 calls are free. You can call this number on a mobile phone even if the phone is out of credit.

Do you have difficulty hearing or talking on the phone? You can register here for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency.

If you need Police but can’t speak for fear of harm, you will be asked to press keys for emergency assistance.

Police emergencies

Call 111 and ask for Police when:

• people are injured or in danger; or
• there is a serious, immediate, or imminent risk to life or property; or
• a crime is being or has just been committed and the offenders are still at the scene or have just left.

If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask the operator. They will help you work out what to do.

More information about the 111 Service can be accessed at New Zealand Government – 111 emergency service and Ministry of Business, Innovation & Employment – Emergency call services